Customer Service Policies
We know buying online can be stressful sometimes and we have tried to provide you with the best descriptions and size charts for each product - so make sure you review them closely and carefully!
However, we want you to be happy with your purchase.
For any claims of misprinted/damaged/defective items, you have 14 days to let us know after the product has been received. Simply email us at firstname.lastname@example.org with your information and provide photos of the product. Ideally, it is best to have the product laid out on a flat surface and provide up close images as well. Once our team reviews your request, we will send out a replacement to you free of charge.
For exchanges due to sizing and fit, you have 7 days to let us know after the product has been received. Simply email us at email@example.com with your information and order details and let us know what size you prefer instead. Then you have to mail back the product to the return address listed on the original invoice and packaging within 14 days after the product had been received.
We gladly accept merchandise for exchange, provided it:
Is in new condition, has not been washed, worn, or altered and is returned according to the time restrictions.
In the event you want a refund, we unfortunately cannot process such requests. Due to the fact that we print on demand and also donate a portion of each product sold to charity, we do not provide refunds. However, if you are unhappy with your product please still reach out to us at firstname.lastname@example.org and our team will try to help you.